October, 2010: Customer Loyalty: Beyond Customer Satisfaction
October 18, 2010, 6:30 PM
Sheridan’s Lodge, Andover, NJ
This month’s meeting will feature a presentation on “Customer Loyalty Strategies” by Margaret Salmon of Walnut Valley Consulting. In business today, customer loyalty gives you a strategic and competitive edge. Customer satisfaction is no longer enough.
Learn the three key components for enhancing customer loyalty and share your ideas for building a loyal customer base and measuring customer loyalty with other attendees. Salmon’s presentation will be followed by a full course dinner buffet and networking opportunities.
According to Jennifer Hennion, Vice President of Marketing for NJAWBO’s Sussex-Warren Chapter, “This event discusses a topic that almost every business needs to think about, particularly in today’s challenging economy. It will help our members take a look at their current level of customer loyalty and find new ways to do more business with their existing customer base”.
About the Speaker
Margaret Salmon founder of Walnut Valley Consulting assists individuals and organizations to improve results and reach new levels of performance. Our results-focused approach positively impacts the individual and the entire organization.
Every business has its distinct history and culture, unique leadership, employee issues, customer focus, and challenging obstacles. We guide our clients through the process of looking at where they are and where they want to be and together formulate a plan to move forward. Walnut Valley Consulting assists clients to define their unique vision and goals to achieve success. We assist businesses and individuals to achieve improved results through Strategic Business Planning, Process Improvement, Organizational Development, and Coaching.
Business Spotlight
Each meeting we offer 3 Business Spotlights. Members who purchase a spotlight will have the opportuity to set up a small vendor display table (4 x 4) and talk with members about your business for 5 minutes. Business Spotlights can include products, services, brochures, or other giveaways.
Dinner, Networking & Speaker
Our evening includes a buffet dinner, networking a wonderful speaker.
